Synopsis for MCA – BTech project – Customer Relationship management tool with communication

The aim of the project is to make the students learn the following.


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Institutes like baabtra play a major role in transforming the graduates of any stream to a software engineer.

1. Foundations of Database Management System

2. Foundations of Server Side Scripting

3. Foundations of Three tier architecture.

There can be two versions of the project. In the second version, SMS alert can also be implemented. Implementation of the SMS alert depends on the time you have for implementing the project. The project can also be implemented in a SaaS model.


Server Side Scripting : JSP or PHP or ASP.NET

Client Side Scripting : JavaScript

Database : SQL Server or MySQL or Oracle


Normally all the CRM tools works well in the organization. This project will take customer relationship management tool to the next level with an inbuilt communication system. The customers can also login to the system and interact with the company. The history of the communication is stored in the database and the update history is kept.


1. Company registration

2. Company can register new customers

3.Company can pull report of the customers

4. Customers can login to the system.

5. Company can communicate with the customer on each type of communication.

6. The tracking will include suggestions, compliments and complaints. Each one of these will have the following different statuses.


2. Work In progress

3. Closed

4. Cancelled

If you want to learn how to implement the system, please contact baabtra. Safer : 9895943627 or Deepu : 9446525766 or 9048871753



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